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Patient Satisfaction Consultants, Service Excellence Hospitals Consultants, Employee Satisfaction Hospitals and Long Term Care Consultants, Physician Satisfaction Consultants, Hospital Service Excellence Consultants
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As the HCAHPS go-live date approaches, senior leadership teams at hospitals across the country are consulting with their survey vendors.  The savvy ones are doing more.

Current Webinars

Click to browse a list of current webinars.

The authoritative bestseller on Nurse Retention and Nurse Magnetism is available here, at no cost as a pdf download.  A must-read for any hospital leader.

The total, one-stop culture change solution

The only proven process to achieve lasting change in patient satisfaction, nurse retention, and to become the employer and provider of choice.  Our clients achieve measurable improvements in their patient satisfaction scores, while transforming their culture to be truly, authentically, and sustainably service-driven.

Maximize the time of your senior leadership team, by focusing their discussion, and decision-making on the mission-critical.  This process will guide you, and provide decision-making catalysts.


The Service Excellence Report

This indispensable tool provides implementable strategies, news, and updates related to  HCAHPS, Joint Commission, Magnet, and survey companies.  Subscribe now!

 

 What is Social Bookmarking?

 

 

A new way for internet users to store, classify, share, search and discover Internet resources that they find useful.

 

Since social bookmarks are saved online, users are able to access them from anywhere - at home, at work or while travelling. These lists can be accessible to the public by users of a specific network or website.

To create a collection of social bookmarks, a user must first register with a social bookmarking site which allows them to store and tag bookmarks.

 

Most social bookmarking services allow users to search for bookmarks which are associated with given "tags", and rank the resources by the number of users which have bookmarked them.

 

Then other visitors and members of social bookmarking sites can search for resources by topic, category, keyword, tags, or popularity to see what others have saved. As a user, social bookmarking sites let you find useful, informative resources through pages that have been tagged because others have found them to be valuable sources.

We've included links to some of the most popular sites:

 StumbleUpon