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October 24-26 in Nashville, plan to attend North America's fastest-growing healthcare conference: Orchestrating Service Excellence: Harmonizing a Culture of Compassion and Leadership.

The authoritative bestseller on Nurse Retention and Nurse Magnetism is available here, at no cost as a pdf download.  A must-read for any hospital leader.

The Employer of Choice-Service Excellence Initiative™

The only proven process to achieve lasting improvements in patient satisfaction, nurse retention, and to become the employer and provider of choice in your market.  Our clients achieve measurable improvements in their Press, Ganey, Avatar, Jackson, and (more importantly, HCAHPS scores.

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HealthCare Service Excellence Conference - Orchestrating Service Excellence: Harmonizing a Culture of Compassion and Leadership

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  • Healthcare Service Excellence Conference - Orchestrating Service Excellence: Harmonizing a Culture of Compassion and Leadership

 

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