The Spirit and Soul of the HCAHPS Hospital of Choice™

Mission:

Celebrating the Commitment of the World-Class
Service Professional

You will learn how to:

• Be re-inspired to fully realize your potential in service to others.

• Break down departmental silos and achieve organization-wide literacy about the HCAHPs survey results.

• Gain active, enthusiastic, frontline buy-in and ownership to improve the patient experience at the bedside and from support services.

• Unleash the power of enthusiasm... the “priceless quality that makes everything different.” – Norman Vincent Peale

• Build a patient-driven culture of compassion and love through the three cornerstones of culture change.

• Improve employee morale as a necessary first step to providing world-class customer satisfaction.

• Avoid care-giver burn-out by treating every patient as if he/she were your only patient.

• Improve patient satisfaction to the 90th percentile and reduce controllable turnover by 50% in three years.

Seminar Attendees Say it best:

• “Just when I thought of giving up, I have been inspired to try a little harder.” – Jason Hollis, Lift Team Coordinator, Tri-City Medical Center

• “The speaker inspires and leads others to be the best they can be and to recognize and go beyond their potential.”
  – Jennifer Houlde, Chief Flight Nurse, Medflight Ltd.

• “This presentation was packed with useful information and actionable recommendations to build service excellence.”
  – Carol Chandler, Shady Grove Adventist Hospital, Rockville, MD