Mastering HCAHPS,
Maximizing Reimbursement™

Mission:

A blueprint to succeed at Value Based Purchasing through World-Class Patient Satisfaction.

You will learn how to:

• Clearly comprehend the HCAHPS Survey process and discover the hidden opportunities for enhanced patient satisfaction.

• Gain first hand working knowledge of the CMS “Value Based Purchasing” policy and how to avoid costly penalties in reimbursement.

• Fast track your HCAHPS improvement process by applying a dynamic “60 Day Quickstart” process.

• Implement a “13 Stepping Stones to Service Excellence” blueprint for systematic improvement of the patient experience.

• Empower nurses at the bedside to deliver empathetic, compassionate care through the 5 step “S.E.R.V.E.” technique.

• Significantly improve outcomes by applying the hourly rounding best practice.

• Create a system of leadership accountability that will pay immediate and long term dividend.

Seminar Attendees Say it best:

• “This is by far the best solution to HCAHPS I’ve ever encountered. Thanks so much!” – Tim Larkins, Director of Patient Finance, Greenville Hospital Systems

• “Brian’s talk was superb – love to have the complete PowerPoint.” – Kevin Gallagher, Executive Director, St. Catherine Hospital

• “Brian – Thank you for continuing to motivate us and give us great tools we can take back to help us continue our quest towards excellence.” – Amy Arledge, VP Support Services, St. Lukes Hospital

• “Brian gave us practical tips to implement change at work.”
  – Emily Mouser, HR VP, McAlester Regional Health Center

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