Secrets of Accountability and
Empowerment for HCAHPS Success™

Mission:

Hardwire Best Practices for Successful Leader, Staff, and Physician Engagement to Achieve Exceptional Patient Satisfaction

You will learn how to:

• Initiate administrator initiated systems for organizational accountability.

• Achieve director/middle manager ownership of HCAHPS best practices.

• Gain physician engagement in continuous HCAHPS improvement.

• Improve frontline empowerment to achieve higher expectations of world-class patient satisfaction.

Seminar Attendees Say it best:

• “Very dynamic and energetic speaker with great information on how to improve opportunities to change the culture of an organization, permanently.”– Cindy Noonan, ValleyCare Health System, Pleasanton, CA

• “Enthusiastic, informational presenter with high content value.” – Jack Olden, VHA