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Register online for the 2012 HealthCare Service Excellence Conference in Dallas, TX
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Hotels have been sold out several years - don't miss out - book now.
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Thriving on Health Care Reform:
Creating a quality patient/resident experience in the midst of change and chaos!
The 12th Annual HCSE Conference
HCAHPS, CAHPS, HHCAHPS, and of course Value-Based Purchasing are just some of the change agents acting to redefine healthcare today. Faced with cut-backs and the dawning demand for increasingly higher levels of performance, competitiveness, service, and management itself is being redefined.
Managing amid this rapid-fire change takes an increasingly agile skill-set, and the ability to engage all stakeholders in helping achieve continually redefined mission.
Through thought-provoking sessions presented by industry leaders, the HCSEC is the one conference that presents its delegates with the skills, aptitudes, and desires to attain these new requirements.
Plan to join us in Dallas, Texas in January.
Breaking News: Continuing Education Contact Hours Pending:
The American Academy of Medical Administrators has approved this program for AAMA continuing education contact hours.
This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 33.00 clock hours and 14.50 participant hours.
2012 Conference Highlights
- Vince Poscente - Big Goals in Short Order
- Brian Lee - Leading the Healthcare Reform Revolution
- Clint Maun - Leadership that Affects human interaction.
- Dan Gray – The power of the Continuum – The integration of your mission.
- Val Cade – Bully Free At Work
- Kathy Pagana - Balancing your life in the midst of change and chaos
- Mike Rayburn - What If…?
- Michele Weston – "Bad Apples" - Dealing with difficult people
- Dennis Heck – The Future of Survey Measurement and Healthcare Reform
- Colleen Sweeney – The Patient Empathy Project – What patients fear and why: We have to know
- Michael Bayer – LEAN for Healthcare
- Stephanie Staples – Sowing the seeds for uncommon success
- Steve Robertson – In the middle of everything else, we're going to do this too?
- Scott Seaborn – Secrets of Leading a Successful Service Excellence Transformation
- David Dworski – The Healthcare provider's guide to managing stress
- Natalie Edwards – Communication Drives engagement & results
- Cheryl Boldt – Nurses Leading the Day
- Roger Burgraff – The Apple of Influence
- Sue Butts-Dion – The Medical Home: A case study in Innovation
Omni Dallas Hotel
A luxury Dallas Hotel with Texas warmth. 555 S. Lamar, Dallas Texas 75202 USA 1-214-744-6664. mention "Custom Learning" when booking for Conference discount or visit the Custom Learning/Omni Dallas web site
Hotel Highlights:
- 1001 Luxurious Guest rooms, 67 Suites
- Downtown location - close to shopping & entertainment
- Rooftop Terrace pool deck, Heated infinity swimming pool and Sauna
- High-speed wireless internet access
- 4 Restaurants, Coffee Shop & Gift Shop
- State-of-the-art Fitness Center
- Mokara Spa
- Valet parking or complimentary self parking
- High-Speed Internet Access
