Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultant
Of Interest

The Employer of Choice - Service Excellence Initiative™ is the only proven process to transform the culture of a hospital because it engages, empowers, and inspires frontline associates to contribute.

The Employer of Choice - Service Excellence™ Initiative delivers results because it is guided by management, using structured reporting and accountability processes including executive level, department head, and a comprehensive suite of web-driven program management tools.

Extensive training is conducted at your site, to maximize your efficiency, and reduce travel time.  Interactive, engaging, and 'sticky' sessions are delivered to management, as well as front line associates on implementation tactics.

References
See what's been said about The Employer of Choice-Service Excellence Initiative™

The CLS Report

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 Service Excellence Initiative™ - Year III

This is a continuation from Year II and has some programs, courses, and workshops from the previous years repeated in Year III. 

Seminars, Courses, and Workshops

1.      Service Summit II, Leadership Briefing III, SEC Briefing

 

2A.    The Inspired Coach™ - Coach-the-Coach Seminar (NEW)

 

2B.    Service Empowerment Leadership Course (SELC) for the New
         Manager

 

3A.   The SEA Ambassador as Communicator, Coach, and Mentor™

 

3.B    Service Excellence Advisor Course, SEA* Train-The-Trainer™
          Course

 

4.      Thriving on Multiple Priorities™ Seminar (NEW)

 

5.      Stress Less Service Excellence™ Customer Satisfaction
         Workshop III (NEW)

 

6.A   “D.O. I.T.” Facilitator Training Seminar (Daily Ongoing
           Implementation Tactics)

 

6.B   “D.O. I.T.” Departmental Implementation Meetings

 

6.C     Service Summit #I


6.D    Annual Progress Audit

 

7.       Service Summit II

 

8.       Program Design Consultation for Year IV

 

9.       Year IV Launch with Leadership Briefing and Service Excellence
          Council Orientation

 

BONUS:  Introduction of the Physicians’ Service Excellence Initiative™

 

Click here to view an overview of our proven 3 year process.

Videos

  • Breakthrough Strategies to Become the Employer and Provider of Choice (12 minutes)
  • The Magic of Frontline Leadership (OASIS Team) (4 minutes)

 

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