Frontline Leadership that's engaged - and driven to deliver results

Structured Accountability Processes drive results

The Employer of Choice - Service Excellence™ Initiative delivers results because it is guided by management, using structured reporting and accountability processes including executive level, department head, and a comprehensive suite of web-driven program management tools.

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Leading-edge training, delivered by the best in the game

Extensive training is conducted at your site, to maximize your efficiency, and reduce travel time.  Interactive, engaging, and 'sticky' sessions are delivered to management, as well as front line associates on implementation tactics.

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References
See what's been said about The Employer of Choice-Service Excellence Initiative™

The Service Excellence Report

This indispensable tool provides implementable strategies, news, and updates related to HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe now!

This is a continuation from Year I and has some programs, courses, and workshops from the previous year repeated in Year II. 

Seminars, Courses, and Workshops

1.       Service Summit II, Leadership Briefing II, SEC Briefing

2A.    Service Communication Team Effectiveness (NEW)

2B.     Service Empowerment Leadership Course (SELC) for the New
          Manager (NEW)

3A.    The SEA Ambassador as Communicator, Coach, and Mentor™       
          (NEW)

3.B     Service Excellence Advisor Course, SEA* Train-The-Trainer™
           Course

4.       Secrets of Conflict Management™ Seminar (NEW)

5.       Advanced Service Excellence™ Customer Satisfaction Workshop
          II (NEW)

6.A   “D.O. I.T.” Facilitator Training Seminar (Daily Ongoing
           Implementation Tactics)

6.B   “D.O. I.T.” Departmental Implementation Meetings

6.C     Service Summit #I

6.D    Annual Progress Audit

7.       Service Summit II

8.       Year III Launch with Leadership Briefing and Service Excellence
          Council Orientation

BONUS:  Introduction of the Physicians’ Service Excellence Initiative™

Click here to view a step-by-step outline of Year III.

Click here to view an overview of our proven 3 year process.

Videos

• Breakthrough Strategies to Become the Employer and Provider of Choice (12 minutes)
• The Magic of Frontline Leadership (OASIS Team) (4 minutes)

We guarantee our results...find out how: