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Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants
With the publication of HCAHPS scores, senior leadership teams at hospitals across the country are focusing on implementing best practices and ownership for results. 

GoalMaster can help.

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The HCAHPS 60-Day Quickstart

With the publication of HCAHPS scores, senior leadership teams at hospitals across the country are focusing on implementing best practices and ownership for results. 

GoalMaster can help.

With the publication of HCAHPS scores, senior leadership teams at hospitals across the country are focusing on implementing best practices and ownership for results. 

GoalMaster can help.

 Out Patient Center Service Excellence Initiative
Mission: Create a long-term, sustainable competitive advantage as the Employer and Provider of Choice.
Deliverables:

  1. 4 Quarterly on-site customized training days

  2. Development and training of 4-6 Service Excellence Coaches

  3. Bellwether Patient/Customer Feedback Tool

  4. Implementation of high-priority correlated best practices

  5. Comprehensive implementation process that engages every employee, all year round

  6. 2 Healthcare Service Excellence Conference registrations

Outcomes:

  1. Implement prioritized, proven best-practices that will create a long-term sustainable, competitive advantage

  2. Deliver consistent, high-quality, excellent service

  3. Engage management, staff, and physicians in consistently improving the patient experience

  4. Utilize Bellwether Patient Satisfaction Feedback Tool to obtain immediate data to drive rapid-cycle improvement

  5. Create empowering 'nurse magnet'-like culture that actively engaged staff will never want to leave

  6. Create high-impact performance improvement teamwork

  7. Overcome resistance to change and gain an enthusiastic buy-in from management and frontline

  8. Im

  9. Build a patient-driven culture of compassion and love through the three cornerstones of culture engagement.

  10. Break down departmental silos and achieve organization-wide literacy and focus on improving HCAHPS performance

  11. Improve employee morale as necessary first step to providing world-class customer satisfaction

Testimonials:

 "I would highly recommend to any group interested in developing a competitive advantage through world-class customer satisfaction and retaining a committed staff by creating a culture that no one wants to leave."

- Jo-Anne Pinel, RN, CPN, Palmetto Surgery Center

"Excellent content - wonderful practical examples, skills, and strategies."

- Karen Stuber, Nurse Manager, Carolina Surgery Center

 
 
  • download pdf file of process detail