1. 8 on-site customized training days
2. High-performance techniques to lead nurses to improved outcomes/productivity
3. Proven strategies to improve employee attitude and performance
4. On-going assignments and assessments for hardwiring new skill sets
5. 4 registrations to the Healthcare Service Excellence Conference

Nurse Managers will learn how to:

1. Inspire, retain, motivate, and empower patient-focused nurses.
2. Develop and implement a process to align leadership job descriptions, performance appraisals, and incentives with annual strategic goals, mission, and values as they relate to the key drivers of organizational success, especially customer, employee, and physician satisfaction.
3. Create a customer-driven culture through nurse empowerment and continuous improvement.
4. Balance conflicting priorities and strengthen personal self management.
5. Become an employer of choice.
6. Master personal communication skills and team strategies in pursuit of world class patient, employee, and physician loyalty.
7. Communicate tactfully with confidence to get what's needed/wanted.
8. Improve nurse effectiveness through inspired coaching and high impact communication.

- Ellen Gutenberg, Frances Mahon, Deaconess Hospital

"This is the training managers and supervisors need, but seldom receive."

- Erin Nobi, Poudre Valley Hospital

"Excellent ideas that inspire you to take action."

- Loraine Weincek, Palomar Pomerado Health System

• download pdf file of process detail