healthcare service excellence and employee retention consultants

     

Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants
 

The CEO's Service Leadership Iniative is an intensive 2-day on-site visioning session designed to ignite a strategic process to become a true culture of service excellence.

The session includes a comprehensive diagnostic, vision day, leadership retreat, and administrator briefing.

Click here for more information, or  complete the form below, and we'll call you within 3 business hours:

 

Keynotes and Training Sessions

Evidence-based research and 'how-to' know-how, delivered in dynamic presentations and keynotes by industry experts such as Brian Lee, CSP.  Need inspiration?  No problem!  Browse an alphabetic list of Keynotes, Seminars, and Workshops.

 

 

 

 

 

The Magic of Frontline Leadership

Take control of your patient satisfaction and employee retention outcomes with  The Hospital of Choice Initiative™:

One outcome of our service is engaged staff, and the development of an employer of choice strategy. Cultural transformation is assured through the engagement of front line associates in the delivery of exceptional patient service.Become the employer of choice!  Engage staff at all levels in a process that's proven, effective, fun, and has a measurable ROI.

 

The second outcome of our service is that hospitals become the provider of choice in their markets. Physicians are engaged in the culture change, through the Physician Service Excellence Initiative.Become the provider of choice in your market!  Our Service Excellence Initiative is the only sustainable solution to managing patient satisfaction over the long term, by making managers accountable for results delivery through an engaged, empowered staff.