healthcare service excellence and employee retention consultants

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Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants
 

Bellwether

Turn real-time patient feedback into fast and sustainable improvements that improve HCAHPS scores.

GoalMaster Software and Performance Accountability System

Create a performance accountability system to achieve strategic improvement goals.

Mobilizing for Service Success

A structured coaching process to maximize service excellence program implementation effectiveness.

ED BluePrint

A comprehensive assessment of Emergency Department policies, procedures, and processes, with a step-by-step implementation blueprint to achieve a breakthrough in patient satisfaction.

 

Contact Chris Garcia

Or phone toll-free: 800.667.7325 x206

The HCAHPS 60-Day Quickstart
Mission: High-impact training, coaching, and best practice systems that get HCAHPS scores moving.
Deliverables:

  1. 3 HCAHPS-focused training days

  2. 8 high-priority HCAHPS best practices

  3. Bellwether Patient/Customer Feedback Tool

  4. GoalMaster Software and Performance Accountability System

  5. An engagement model that gets leaders staff, and physicians participating within 6 weeks

  6. 2 Healthcare Service Excellence Conference registrations

Outcomes:

  1. Engage leaders, staff, and physicians in proactively improving the patient experience

  2. Implement prioritized, proven best-practices that will improve your HCAHPS scores

  3. Deliver consistent, high-quality, excellent service

  4. Create a system of accountability that keeps everyone moving toward increased patient satisfaction

  5. Utilize Bellwether Patient Satisfaction Feedback Tool to obtain immediate data to drive rapid-cycle improvement

  6. Gain a buy-in and enthusiastic support by nursing staff to anticipate and respond to patient complaints and concerns

  7. Unlock the mystery of physician engagement and support through comparative ranking of physicians' patient satisfaction scores

  8. Leverage unit-level performance improvement teamwork to affect change on a daily and weekly basis
Testimonials "I have grown as a leader.  I feel so much more passionate about this organization because I know how great we are, and how great we can be."

- Nikki Coleman, Cancer Center, Unity Health Center

"It has helped make each individual employee realize their importance in the role of patient satisfaction.  It has improved our service and perception in the community."

- Mary Kay Ross, Nursing, Hunt Regional Healthcare

 
 
  • Download pdf file of process detail