healthcare service excellence and employee retention consultants

     

Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants

 

Bellwether

Turn real-time patient feedback into fast and sustainable improvements that improve HCAHPS scores.

Mobilizing for Service Success

A structured coaching process to maximize service excellence program implementation effectiveness.

High-impact training, coaching, and best practice systems that get HCAHPS scores moving.

 

 

 

 GoalMaster Software and Performance Accountability System
Mission: Create a performance accountability system to achieve strategic improvement goals.
Deliverables:

  1. 1/2 day on-site customized training

  2. GoalMaster Accountability Software license

  3. 2 Healthcare Service Excellence Conference registrations

Outcomes:

  1. Gain a meaningful commitment from leaders at every level for an annually-negotiated goal for patient satisfaction and associate retention

  2. Create individual accountability agreements that hardwire sustainable leader focus on annual strategic goals

  3. Lead and facilitate a quarterly CEO's Service Support Roundtable, and follow-up service improvement plans that ensure continuous leadership improvement of patient care outcomes

  4. Personally demonstrate and model the inspiring and empowering leadership that earns loyalty and support for improved patient and employee loyalty

  5. Create standard operating procedures at every level to ensure personal enthusiasm for the vision of world-class patient satisfaction

  6. Leverage onsite training as a means of inspiring leadership to focus

Testimonials: "Outstanding - down to a science."

- Matthew Speckman, Director Safety/Security, Emanuel Medical Center

"Excellent - we are on the verge of something great."

- Tara Nowling, HR/Compliance, Monroe County Hospital
 
  • download pdf file of process detail