healthcare service excellence and employee retention consultants

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Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants
 

Create a long-term, sustainable competitive advantage as the Employer and Provider of Choice. 
Create a long-term sustainable, competitive advantage as the Long Term Care Provider of Choice.

The Provider of Choice Initiative

Unleash the energy of employee empowerment and enthusiasm to create a world class patient experience.

The Rural Hospital of Choice Initiative

Create a long-term sustainable, competitive advantage as the provider of choice.

The Outpatient Center Service Excellence Initiative

Create a sustainable competitive advantage through service excellence.

 Employer of Choice Initiative
Mission: Unleash the energy of employee empowerment and enthusiasm to create a world class patient experience.
Deliverables:

  1. Implement prioritized, proven best-practices that will create a long-term sustainable, competitive advantage

  2. Create high-impact performance improvement teamwork

  3. Customize and implement your very own strategic retention and loyalty plan

  4. Create a culture that your people will never want to leave

  5. Overcome resistance to change and gain active, enthusiastic management and frontline buy-in and ownership to improve the patient experience

  6. Improve employee morale as necessary first step to providing world-class  customer satisfaction with the goal of reducing controllable staff turnover by 50% in 3 years

  7. Understand the hidden link between employee, patient, and physician satisfaction and how to improve all 3 simultaneously

 
Testimonials: "This program has helped me become a better leader and communicator.  It has been rewarding to see the changes in the organization that improves the patient care and perceptions of care."

- Rudy Redfield, Case Management, Unity Health Center

"An avenue to implement excellent work ethics, accountability, and interpersonal relationship skills and model the same for colleagues."

- Brinda McKinney, Esp Coordinator, Arkansas Methodist Medical Center

"I love this stuff! I have never felt so happy with a career or place of employment.  This process has changed my life personally and professionally.  Everything I have learned I pass on!"

- Billie Owens, Pathology, Sky Lakes Medical Center

"This has given a structure for me to get my arms around issues - not just customer service.  Structure can be applicable to professional areas.  Personally, it has opened up insight into myself."

- LeeAnn Jones, Patient Care Services, Herrin Hospital

 
 
  • download pdf file of process detail