healthcare service excellence and employee retention consultants

     

Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants
 

The Nurse Manager Leadership Academy

Turning Nurse Managers into empowering Nurse Leaders.

GoalMaster Software and Performance Accountability System

Create a performance accountability system to achieve strategic improvement goals.

Keynotes and Training Sessions

Evidence-based research and 'how-to' know-how, delivered in dynamic presentations and keynotes by industry experts such as Brian Lee, CSP.  Need inspiration?  No problem!  Browse an alphabetic list of Keynotes, Seminars, and Workshops.

 

 Advanced Leadership Skills for Nurses
Mission: Provide Nurse Managers with high-impact supervisory and leadership skills.
Deliverables:
  1. 1 day on-site consulting
  2. 4 on-site customized training days (one per quarter)
  3. High-performance techniques to lead nurses to improved outcomes/productivity
  4. Proven strategies to improve employee attitude and performance
  5. On-going assignments and assessments for hardwiring new skill-sets
  6. 2 registrations to Healthcare Service Excellence Conference

Nurses Will Learn To:

  1. Lead the creation of high-performance teams
  2. Be catalysts for change
  3. Deal with problem employees in a positive way
  4. Communicate more effectively with employees, peers, and leadership
  5. Motivate and achieve results faster by successfully linking employee performance with their personal goals
  6. Assess the non-performing employee and help him/her find opportunities to take positive, focused action
  7. Set clear standards/goals for doing the job, and gain acceptance from the employee for these benchmarks
  8. Know what to do if standards are not met
  9. Introduce an effective employee action plan that aligns task and performance, and track its progress
  10. use coaching skills that turn unproductive employees around
  11. Know how to terminate humanely, and without landing in court
Testimonials: "Content is applicable to the realities of the work environment."

- Jana Mitchell, RN, Supervisor, NCU/eds, Infant Care, Emanuel Medical Center

"Honestly, there were far too many 'AHA!' moments to choose just one.  I feel better leaving here today because I feel better equipped to be a great leader.

- Pat Hatley, RN, OR Charge, Herrin Hospital
 
  • download pdf file of process detail