Services
October 24-26 in Nashville, plan to
attend North America's fastest-growing healthcare
conference: Orchestrating Service Excellence: Harmonizing a
Culture of Compassion and Leadership.
The
authoritative bestseller on Nurse Retention and Nurse Magnetism
is available here, at no cost as a pdf download. A
must-read for any hospital leader.
How many webinars or weekend retreats
that you've attended have actually produced long-lasting,
transformational change?
The Service
Excellence Initiative is a one-of-a-kind,
comprehensive program that delivers sustainable results
through organizational change.
This indispensable tool provides implementable strategies, news, and updates related to HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe now!
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A Sampling of Feedback About the
Employer of Choice - Service Excellence Initiative™
“For us, the SEI program has proven to be a sound business investment while simultaneously improving patient satisfaction and enhancing employee morale.”
“Our employee satisfaction has gone up so much that we didn’t just move the ball forward we kicked it out of the stadium.”
“Regarding the Service Excellence Initiative™ from Custom Learning Systems, I would have to say that is has exceeded our expectation in terms of employee involvement, commitment and participation. The entire process has exceeded our expectations. The frontline staff involvement is the key component in our success. The frontline staff is catching fire with this program.”
“This is by far the best involvement of frontline staff of any program anywhere and I would highly recommend it to any organization."
“We are extremely pleased with the focus on accountability and results and outcomes of this dynamic process."
“At OneLegacy, the process helped bring us together in a way that we were unable to achieve through routine practices.
“Service Excellence always challenges me to step outside my comfort zone to a place where learning and growing are a way of life.”
For more information:
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