Of Interest
The HCAHPS Leadership Development Intensive is designed specifically to help hospitals drive their HCAHPS scores, and position themselves for maximum P4P results. After a thorough diagnostic process, we present a customized road-map to HCAHPS success (both short and long-term). Need more information? Complete this form and we'll call you within 3 business hours:
The authoritative bestseller on Nurse Retention and Nurse Magnetism
is available here, at no cost as a pdf download. A must-read for any hospital
leader.
How many webinars or weekend retreats
that you've attended have actually produced long-lasting,
transformational change?
The Service
Excellence Initiative is a one-of-a-kind,
comprehensive program that delivers sustainable results
through organizational change.
The Service Excellence Report
This indispensable tool provides implementable strategies, news, and updates related to HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe now!
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Comprehensive Services to Power
Healthcare Providers
Competitive marketplaces. Not enough staff. Demanding corporate requirements. Increasing transparency and availability of HCAHPS scores threatens market share. Unrelenting operational demands. The hospital business is tough, and it's about to get
tougher. We partner with progressive management teams and boards, to break the cycle of short-term fixes, and transform to organizational cultures that are driven by (and obsessed with) excellent employee satisfaction and excellent patient satisfaction. By implementing service-driven systems that go way beyond the realm of weekend seminars and web-based customer service training, we transform cultures, and help you become the employer and the provider of choice in your market.
For more information:
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