The CEO's Service Leadership Iniative is an intensive 2-day
on-site visioning session designed to ignite a strategic process
to become a true culture of service excellence.
The session includes a comprehensive diagnostic, vision day,
leadership retreat, and administrator briefing.
Click here for more
information, or complete this form and we'll call you
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Services to power HCAHPS performance
improvement, and ignite culture change through service
excellence
 We
provide a suite of organizational transformation and performance
improvement services that
engage your staff and
management, empower your frontline, and deliver a transformation in
your culture as you become the
employer and the provider of choice in your market.
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Organizational Transformation Through Service Excellence
Testimonials |
The Hospital of
Choice Initiative
Create a long-term, sustainable competitive
advantage as the Employer and Provider of Choice.
The Long Term Care Service
Excellence Initiative
Create a
long-term sustainable, competitive advantage as the Long
Term Care Provider of Choice.
The Provider of
Choice Initiative
Unleash the
energy of
employee empowerment and enthusiasm to create a world
class patient experience.
The Rural
Hospital of Choice Initiative
Create a long-term sustainable, competitive advantage as
the provider of choice.
The Outpatient
Center Service Excellence Initiative
Create a sustainable competitive advantage through
service excellence. |
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Engagement Services
Testimonials |
The Employer of
Choice Initiative Mobilize, educate, and empower managers to create and
sustain exceptional employee engagement and retention.
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HCAHPS Services
Testimonials |
High-impact
training, coaching, and best practice systems that get
HCAHPS scores moving.
Bellwether
Turn real-time
patient feedback into fast and sustainable improvements that
improve HCAHPS scores. |
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Nurse Training
Testimonials |
The
Nurse Manager Leadership Academy Turning Nurse Managers into empowering Nurse Leaders.
Advanced Service Leadership Skills for Nurses
Provide Nurse Managers with high-impact supervisory
and leadership skills. |
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Leadership Services
Testimonials |
GoalMaster
Software and Performance Accountability System Create a performance accountability system to achieve
strategic improvement goals.
Mobilizing for Service Success
A structured coaching process to maximize service
excellence program implementation effectiveness.
ED Blueprint
A comprehensive assessment of Emergency Department
policies, procedures, and processes, with a step-by-step
implementation blueprint to achieve a breakthrough in
patient satisfaction. |
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Event Services
Testimonials |
Keynotes and Training Sessions
Evidence-based research and 'how-to' know-how, delivered
in dynamic presentations and keynotes by industry experts
such as Brian Lee, CSP. Need
inspiration? No problem! Browse an alphabetic list of
Keynotes, Seminars, and Workshops.
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