Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants

The CEO's Service Leadership Initiative is an intensive 2-day on-site visioning session designed to ignite a strategic process to become a true culture of service excellence.

The session includes a comprehensive diagnostic, vision day, leadership retreat, and administrator briefing.

Click here for more information, or  complete this form and we'll call you within 3 business hours:

Keynotes and Training Sessions

Evidence-based research and 'how-to' know-how, delivered in dynamic presentations and keynotes by industry experts such as Brian Lee, CSP.  Need inspiration?  No problem!  Browse an alphabetic list of Keynotes, Seminars, and Workshops.

Bellwether

Turn real-time patient feedback into fast and sustainable improvements that improve HCAHPS scores.

 The Hospital of Choice Initiative™ (continued)

The Hospital of Choice – Service Excellence Initiative™ is not a training or consulting event or program.  It is a comprehensive turn-key, 3-year cultural transformation process that will enable you to achieve and sustain a long-term, competitive advantage through breakthrough increases in patient, employee, and physician satisfaction by becoming your marketplace’s Employer and Provider of Choice.

This program focuses on three major areas:

Three Cornerstones of Engagement™

  • Accountability

  • Enthusiastic, Empowered Frontline Leadership

  • Execution Excellence
Critical Clinical Focus

  • Emergency Department Breakthrough Initiative™

  • Physician Satisfaction & Engagement

  • Nurse Leadership – Magnet Focus
On-site Training & Implementation

  • Service Leadership College™

  • CoachMaster™ 

  • GoalMaster
 Custom-Tailored Program Design

  • Pre-Launch Assessment

  • The CEO’s Service Leadership Initiative™

  • Program Leadership College™

  • Integrated with Survey Company Expertise

  • Dedicated Program Management Team and Program Management Tools

World-Class Implementation Expertise

  • Brian Lee CSP – CEO & Founder

  • Dennis Heck FACHE – Vice President, Service Development

  • Your Assigned Team of Implementation Specialists

  • Your Assigned “S.W.A.T.” Team

  • The CLS Clinical Administrative Faculty

  • Adapted Process Options
Our Focus on “Making a Difference”

  • Alliance with Baptist Healing Trust

  • Inspirational Story Telling

  • Annual HealthCare Service Excellence Conference

  • HealthCare Service Summit Awards
Turn-key Guaranteed Price
  • Our “one-price” investment format.

Click here to view a step-by-step outline for each year in our proven 3 year process.

We guarantee our results...find out how: