The CEO's Service Leadership Initiative

Provide your Senior Management Team with a dynamic one-day leadership seminar preceded by a one-day Service Culture Audit to “kickstart” the process of becoming an Employer and Provider of Choice.

---

Patient Satisfaction in the Age of HCAHPS

As the HCAHPS go-live date approaches, senior leadership teams at hospitals across the country are consulting with their survey vendors.  The savvy ones are doing more.

---

Board and Trustee Retreats

Planning a retreat?  We can help you find the perfect topic and speaker to meet your needs.

---

Employee Retention

High nurse or employee turnover?  Our proven process and strategies can help you Keep your Staff for Life.

---

Physician Engagement

Are your physicians staying focused?  Empower them and keep them engaged.

---

Leadership Education

Create a "Learning Organization."  Develop skills that your staff can implement to lead the way in becoming the Employer or Hospital of Choice.

---

The HCAHPS LDI

The HCAHPS Leadership Development Intensive is designed specifically to help hospitals drive their HCAHPS scores, and position themselves for maximum  P4P results.

After a thorough diagnostic process, we present a customized road-map to HCAHPS success (both short and long-term). 

Need more information?  Complete this form and we'll call you within 3 business hours:

---

Keep Your Nurses & Healthcare Professionals for Life

The authoritative bestseller on Nurse Retention and Nurse Magnetism is available here, at no cost as a pdf download.  A must-read for any hospital leader.

---

References
See what's been said about The Employer of Choice-Service Excellence Initiative™

The Service Excellence Report

This indispensable tool provides implementable strategies, news, and updates related to HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe now!

The Employer of Choice – Service Excellence Initiative™ is not a training or consulting event or program.  It is a comprehensive turn-key, 3-year cultural transformation process that will enable you to achieve and sustain a long-term, competitive advantage through breakthrough increases in patient, employee, and physician satisfaction by becoming your marketplace’s Employer and Provider of Choice.

This program focuses on three major areas:

• Guaranteed Results – Deliverable outcomes you can count on

• Why Custom Learning Systems is the Ideal partner:

  • 1. Three Cornerstones of Culture Change™

    • Accountability

    • Enthusiastic, Empowered Frontline Leadership

    • Execution Excellence

  • 2. Critical Clinical Focus

    • Emergency Department Breakthrough Initiative™

    • Physician Satisfaction & Engagement

    • Nurse Leadership – Magnet Focus

  • 3. On-site Training & Implementation

    • Service Leadership College™

    • Coach-Master™ 

  • 4. Custom-Tailored Program Design

    • Pre-Launch Assessment

    • The CEO’s Service Leadership Initiative™

    • Program Leadership College™

    • Integrated with Survey Company Expertise

    • Dedicated Program Management Team and Program Management Tools

  • 5. World-Class Implementation Expertise

    • Brian Lee CSP – CEO & Founder

    • Dennis Heck FACHE – Vice President, Service Development

    • Your Assigned Team of Implementation Specialists

    • Your Assigned “S.W.A.T.” Team

    • The CLS Clinical Administrative Faculty

    • Adapted Process Options

  • 6. Our Focus on “Making a Difference”

    • Alliance with Baptist Healing Trust

    • Inspirational Story Telling

    • Annual HealthCare Service Excellence Conference

    • HealthCare Service Summit Awards

• Turn-key Guaranteed Price – Our “one-price” investment format.

Click here to view a step-by-step outline for each year in our proven 3 year process.

Videos

• Breakthrough Strategies to Become the Employer and Provider of Choice (12 minutes)
• The Magic of Frontline Leadership (OASIS Team) (4 minutes)

We guarantee our results...find out how: