Keep Your Nurses & Healthcare Professionals for Life

Becoming the Hospital of Choice

Currently being published, this new book by Brian Lee will present best-practice solutions, while discussing case studies of healthcare enterprises that are "getting it right".  The first 100 copies are free to advance subscribers.

---

HealthCare Service Excellence Conference

The Service Excellence Report

This indispensable tool provides implementable strategies, news, and updates related to HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe now!

Satisfaction Guaranteed in conjunction with Six Star^TM Customer Satisfaction can:
 

• Create a significant personal and professional job satisfaction every hour of the day
   
• Enhance the bottom line by a minimum of 3.5%
   
• Reduce operating and administrative costs
   
• Decrease staff turnover
   
• Increase employee suggestions by 600%
   
• Increase average sales per purchase
   
• Improve customer retention
   
• Reduce customer complaints by 400%
   
• Increase customer satisfaction

Rave Reviews about the book

"Brian Lee's customer satisfaction message will change how you look at the world; both in the workplace and your personal life.  You rock, Brian!"

                                           - Travis Shand, Promotions - WIC TV

"The Mess Up, Fess Up, Dress Up approach to customer service is just one of many breakthrough concepts that makes 'Satisfaction Guaranteed' a must read for any organization that wants to increase referrals and sales."

                                           - Lou Schizas, President - Queens Capital Corporation

"To survive in today's challenging and demanding marketplace, we need dynamic competitive employees dedicated to meeting our customers' expectations.  Your 'Six Star' secrets gave us that edge."

                                          - G.J. Reddington, President - Sears

Because the CLS philosophy is "To make a difference in the lives of the people who make a difference in the lives of people", we are proud to offer the bestselling book by Brian Lee, "Satisfaction Guaranteed", available to all healthcare professionals.

Download your free copy of the book, "Satisfaction Guaranteed", by registering here: