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Of Interest

October 24-26 in Nashville, plan to attend North America's fastest-growing healthcare conference: Orchestrating Service Excellence: Harmonizing a Culture of Compassion and Leadership.


The authoritative bestseller on Nurse Retention and Nurse Magnetism is available here, at no cost as a pdf download.  A must-read for any hospital leader.


The Employer of Choice-Service Excellence Initiative

The only proven process to achieve lasting improvements in patient satisfaction, nurse retention, and to become the employer and provider of choice in your market.  Our clients achieve measurable improvements in their Press, Ganey, Avatar, Jackson, and (more importantly, HCAHPS scores.



The Service Excellence Report

This indispensable tool provides implementable strategies, news, and updates related to HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe now!

 

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