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As the HCAHPS go-live date approaches, senior leadership teams at hospitals across the country are consulting with their survey vendors.  The savvy ones are doing more.

The authoritative bestseller on Nurse Retention and Nurse Magnetism is available here, at no cost as a pdf download.  A must-read for any hospital leader.


The Total, One-Stop Culture Change Solution

The only proven process to achieve lasting change in patient satisfaction, nurse retention, and to become the employer and provider of choice.  Our clients achieve measurable improvements in their patient satisfaction scores, while transforming their culture to be truly, authentically, and sustainably service-driven.


Maximize the time of your senior leadership team, by focusing their discussion, and decision-making on the mission-critical.  This process will guide you, and provide decision-making catalysts.

The Service Excellence Report

This indispensable tool provides implementable strategies, news, and updates related to  HCAHPS, Joint Commission, Magnet, and survey companies.  Subscribe now!

 

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