Other Resources
With increasing transparency in HCAHPS patient satisfaction
scores, a patient-satisfaction-driven culture is clearly the
way of the future. This quick-read 'top lines' the
essentials of a satisfaction-driven culture.
 Currently being
published, this new book by Brian Lee will present
best-practice solutions, while discussing case studies of
healthcare enterprises that are "getting it right".
The first 100 copies are free to advance subscribers. October
24-26 in Nashville, plan to attend North America's
fastest-growing healthcare conference: Orchestrating Service
Excellence: Harmonizing a Culture of Compassion and
Leadership.
The Service Excellence Report
This indispensable tool provides implementable strategies, news, and updates related to HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe now!
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Keep
Your Nurses for Life
Keep Your Nurses & HealthCare Professionals for Life is for every decision-maker in a position to impact policy and practices towards staff retention and recruitment. This book will teach you how to:
Rave Reviews about the book "The quality and content are pertinent, realistic, and can be implemented in many ways with low or zero cost. The information, if used well, in invaluable." - Dee Nishioka, RN/AUM
"Very in tune with our vision and where healthcare is today. Creates a straight forward structure to implement great ideas." - Debbie Gac, Vice President
"Very down-to-earth with realistic strategies. Brian is more grounded in reality than most who deal with this topic." - Terry Scherl, Director - Women's & Children's Services
Because Brian says "A 1% change in employee morale equals a 2% change in patient satisfaction" we are proud to offer the bestselling book by Brian Lee, "Keep Your Nurses for Life," to all healthcare professionals.
Download your free copy of the book, "Keep Your Nurses for Life", by registering here: |
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