healthcare service excellence and employee retention consultants

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Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants
 

Create a long-term, sustainable competitive advantage as the Employer and Provider of Choice. 

The HCAHPS 60-Day Quickstart

High-impact training, coaching, and best practice systems that get HCAHPS scores moving.
Create a long-term sustainable, competitive advantage as the Long Term Care Provider of Choice.
 HCAHPS-Value-Based Purchasing Readiness Assessment

Are you ready to be successful under HCAHPS Value-Based Purchasing?

Complete this short assessment and you'll get a quick snapshot!  

Hospital Name:

Contact Name
HCAHPS Performance
  • Is 'Responsiveness' below state?
 Yes No
  • Is 'Overall' below state?
 Yes No
Market Performance
  • Are you in a competitive market?
 Yes No
  • Are you getting your fair share of the market?
 Yes No

Internal Patient Satisfaction
  • Are your scores in the Second Quartile or Lower?
 Yes No

Financial Performance
  • Did your hospital make a profit last year?
 Yes No

Readiness to Address Patient Experience
  • Does senior leadership view patient experience issues as a strategic priority?
 Yes No

Est Number of Nurses on Staff
  • More than 30?
 Yes No