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NPS Net Promoter Score Article

The HealthCare Service Excellence Conference

Save October 28-30, 2009 now!

This important annual event will be taking place in Nashville

 

Follow here to view details of last year's event! (details coming soon!)



 

The 'Bottom 50' HCAHPS Performers (continued)

The results of the analysis are:
Category "Usually or Never" - Rate of Extreme Dissatisfaction Appearing in Bottom-50 HCAHPS performers
   
Doctor Communication 11%
Nurse Communication 17%
Staff Help 28%
Staff Explanations 37%
Pain Control 18%
Quiet at Night 23%
Cleanliness 20%
Recovery Information 31%

Find out more!

 

 

 

 

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