The HCAHPS LDI

The HCAHPS Leadership Development Intensive is designed specifically to help hospitals drive their HCAHPS scores, and position themselves for maximum  P4P results.

After a thorough diagnostic process, we present a customized road-map to HCAHPS success (both short and long-term). 

Need more information?  Complete this form and we'll call you within 3 business hours:

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Contact Information

Staff Directory

Visit our staff directory to email or contact the staff at Custom Learning Systems.

Our Partners

We're proud to align ourselves with the best and the brightest in the industry, to offer leading-edge services to our clients.

The Service Excellence Report

This indispensable tool provides implementable strategies, news, and updates related to HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe now!

"Making a difference in the lives of people who make a difference in the lives of people" - CLS Motto

Who We Are . . .

Custom Learning Systems and the HealthCare Service Excellence Association is a cultural transformation implementation organization whose focus is devoted exclusively to healthcare.  Our mission is “Creating World-Class Patient, Employee, and Physician Satisfaction.”

Custom Learning Systems Group Ltd. was founded by Brian Lee CSP on
May 28, 1984. Brian is one of North America’s leading experts in the field of World-Class Healthcare Patient Satisfaction and Employee Retention and is the author of Keep Your Nurses for Life™ and Satisfaction Guaranteed™.

CLS retains an expert faculty of implementation specialists to deliver our instructor-led programs, including our core service offering: The Employer of Choice – Service Excellence Initiative™.

Engage.  Empower.  Transform.

What you can count on from Custom Learning Systems . . .

• World-Class speakers, trainers, coaches and Implementation Specialists.

• 23 years of experience, the past 12 years of which have been devoted exclusively to the healthcare industry, giving us a unique depth of experience and expertise.

• Complete customization of services by way of a comprehensive
  pre-implementation surveys and CEO-level briefings

• A structured, proven, turn-key “D.O. I.T.” (Daily Ongoing Implementation Tactics) implementation process to create guaranteed results after your session.
   
• Timely and relevant content resulting from intensive research and field testing of best practices.
   
• Our clients are frequently recognized with national and regional awards for customer and employee loyalty improvement.
   
• The peace of mind that comes from “rave reviews” and customer enthusiasm from a long list of satisfied clients.
   
• Extraordinary flexibility and adaptability in meeting and exceeding your needs and requests.
   
• An inspiring annual HealthCare Service Excellence Conference focused on showcasing and celebrating proven best practices.